Terms of Service

1. GENERAL TERMS AND SCOPE OF APPLICATION

The following General Terms and Conditions are binding for all orders made through our website ROYAL-PALACE.CH (hereinafter referred to as "our website").

ROYAL-PALACE.CH, or the Indian Restaurant Royal Palace, is operated by Indian Royal GmbH, based in Basel (hereinafter referred to as "we").

The delivery offer on our website is directed at legally competent individuals within the delivery area specified on the website (hereinafter referred to as "customers").

In the event of disputes, only Swiss law will apply. The exclusive place of jurisdiction is the Canton of Basel-Stadt.

We reserve the right to change these General Terms and Conditions at any time without notice.



2. CONCLUSION OF CONTRACT

An order via the website is concluded as soon as it is completed and paid for online through our website.

We strive to carry out all valid orders as quickly as possible. However, any specified delivery times are non-binding. We take no responsibility for delays due to circumstances beyond our control.

We reserve the right to reject orders. In such cases, customers are entitled to a full refund of the amount paid for the order.

Should it unexpectedly be impossible for us to fulfill a delivery order (e.g., due to availability, order quantity, natural disasters, or other factors), customers will be informed as soon as possible, and the amount paid for the order will be fully refunded to them.

In cases of non-acceptance or undeliverability of the ordered goods, customers are not entitled to a refund of the amount paid for the order.

Orders are not possible outside of the operating hours specified on our website.

Only the payment options listed on our website are available.

Complaints regarding defects, incorrect deliveries, delivered amount and number of goods, etc., must be made immediately upon receipt of the goods.



3. LIABILITY

We refuse any liability and any claims for damages.

Dealing with allergies or food intolerances is the sole responsibility of the customers.



4. WEBSITE CONTENT

The information and content on our website are for informational purposes only. We strive to keep it error-free, up-to-date, complete, and available at all times. However, it is not possible for us to guarantee this.

No responsibility is taken for the content of linked websites.

All prices listed on the website are in Swiss Francs (CHF) unless otherwise stated and include statutory value-added tax (VAT) unless otherwise stated.

We reserve the right to adjust the content of our website and our prices at any time without prior notice.



5. DATA PROTECTION

For the services offered, it is necessary to store and process customers' personal data. The handling of this data is subject to Swiss law and our privacy policy.



6. SEVERABILITY CLAUSE

Should any provisions of these General Terms and Conditions prove to be invalid or unenforceable, or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.